Lines Matching defs:queue

436      * Removes a user from the workgroup queue. This is an administrative action that the

548      * @param queueName the name of the queue

549      * @return an instance of WorkgroupQueue for the argument queue name, or null if none exists

657     private void fireQueueUsersEvent(WorkgroupQueue queue, WorkgroupQueue.Status status,

662                     listener.statusUpdated(queue, status);

665                     listener.averageWaitTimeUpdated(queue, averageWaitTime);

668                     listener.oldestEntryUpdated(queue, oldestEntry);

671                     listener.usersUpdated(queue, users);

702             WorkgroupQueue queue = queues.get(queueName);

703             // If there isn't already an entry for the queue, create a new one.

704             if (queue == null) {

705                 queue = new WorkgroupQueue(queueName);

706                 queues.put(queueName, queue);

709             // QueueOverview packet extensions contain basic information about a queue.

713                     queue.setStatus(WorkgroupQueue.Status.CLOSED);

716                     queue.setStatus(queueOverview.getStatus());

718                 queue.setAverageWaitTime(queueOverview.getAverageWaitTime());

719                 queue.setOldestEntry(queueOverview.getOldestEntry());

721                 fireQueueUsersEvent(queue, queueOverview.getStatus(),

728             // a queue.

731                 queue.setUsers(queueDetails.getUsers());

733                 fireQueueUsersEvent(queue, null, -1, null, queueDetails.getUsers());

737             // Notify agent packets gives an overview of agent activity in a queue.

742                 queue.setCurrentChats(currentChats);

743                 queue.setMaxChats(maxChats);

745                 // TODO: might need another event for current chats and max chats of queue

1009      * a user, an agent, a queue or a workgroup. In the case of a queue or a workgroup the workgroup service

1063      * a user, an agent, a queue or a workgroup. In the case of a queue or a workgroup the workgroup service