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<title>Reporting bugs and getting help</title>
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<h1>The XML C library for Gnome</h1>
<h2>Reporting bugs and getting help</h2>
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<p>Well, bugs or missing features are always possible, and I will make a
point of fixing them in a timely fashion. The best way to report a bug is to
use the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml">Gnome
bug tracking database</a> (make sure to use the &quot;libxml&quot; module name). I look
at reports there regularly and it's good to have a reminder when a bug is
still open. Check the <a href="http://bugzilla.gnome.org/bugwritinghelp.html">instructions on
reporting bugs</a> and be sure to specify that the bug is for the package
libxml.</p>
<p>There is also a mailing-list <a href="mailto:xml@gnome.org">xml@gnome.org</a> for libxml, with an  <a href="http://mail.gnome.org/archives/xml/">on-line archive</a> (<a href="http://xmlsoft.org/messages">old</a>). To subscribe to this list,
please visit the <a href="http://mail.gnome.org/mailman/listinfo/xml">associated Web</a> page and
follow the instructions. <strong>Do not send code, I won't debug it</strong>
(but patches are really appreciated!).</p>
<p>Check the following <strong><span style="color: #FF0000">before
posting</span></strong>:</p>
<ul>
<li>read the <a href="FAQ.html">FAQ</a>
</li>
<li>make sure you are <a href="ftp://xmlsoft.org/">using a recent
    version</a>, and that the problem still shows up in those</li>
<li>check the <a href="http://mail.gnome.org/archives/xml/">list
    archives</a> to see if the problem was reported already, in this case
    there is probably a fix available, similary check the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml">registered
    open bugs</a>
</li>
<li>make sure you can reproduce the bug with xmllint or one of the test
    programs found in source in the distribution</li>
<li>Please send the command showing the error as well as the input (as an
    attachement)</li>
</ul>
<p>Then send the bug with associated informations to reproduce it to the <a href="mailto:xml@gnome.org">xml@gnome.org</a> list; if it's really libxml
related I will approve it.. Please do not send me mail directly, it makes
things really harder to track and in some cases I'm not the best person to
answer a given question, ask the list instead.</p>
<p>Of course, bugs reported with a suggested patch for fixing them will
probably be processed faster.</p>
<p>If you're looking for help, a quick look at <a href="http://mail.gnome.org/archives/xml/">the list archive</a> may actually
provide the answer, I usually send source samples when answering libxml usage
questions. The <a href="http://xmlsoft.org/html/book1.html">auto-generated
documentantion</a> is not as polished as I would like (i need to learn more
about Docbook), but it's a good starting point.</p>
<p><a href="mailto:daniel@veillard.com">Daniel Veillard</a></p>
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