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10</style><title>Reporting bugs and getting help</title></head><body bgcolor="#8b7765" text="#000000" link="#a06060" vlink="#000000"><table border="0" width="100%" cellpadding="5" cellspacing="0" align="center"><tr><td width="120"><a href="http://swpat.ffii.org/"><img src="epatents.png" alt="Action against software patents" /></a></td><td width="180"><a href="http://www.gnome.org/"><img src="gnome2.png" alt="Gnome2 Logo" /></a><a href="http://www.w3.org/Status"><img src="w3c.png" alt="W3C Logo" /></a><a href="http://www.redhat.com/"><img src="redhat.gif" alt="Red Hat Logo" /></a><div align="left"><a href="http://xmlsoft.org/"><img src="Libxml2-Logo-180x168.gif" alt="Made with Libxml2 Logo" /></a></div></td><td><table border="0" width="90%" cellpadding="2" cellspacing="0" align="center" bgcolor="#000000"><tr><td><table width="100%" border="0" cellspacing="1" cellpadding="3" bgcolor="#fffacd"><tr><td align="center"><h1>The XML C parser and toolkit of Gnome</h1><h2>Reporting bugs and getting help</h2></td></tr></table></td></tr></table></td></tr></table><table border="0" cellpadding="4" cellspacing="0" width="100%" align="center"><tr><td bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="2" width="100%"><tr><td valign="top" width="200" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Main Menu</b></center></td></tr><tr><td bgcolor="#fffacd"><form action="search.php" enctype="application/x-www-form-urlencoded" method="get"><input name="query" type="text" size="20" value="" /><input name="submit" type="submit" value="Search ..." /></form><ul><li><a href="index.html">Home</a></li><li><a href="intro.html">Introduction</a></li><li><a href="FAQ.html">FAQ</a></li><li><a href="docs.html" style="font-weight:bold">Developer Menu</a></li><li><a href="bugs.html">Reporting bugs and getting help</a></li><li><a href="help.html">How to help</a></li><li><a href="downloads.html">Downloads</a></li><li><a href="news.html">News</a></li><li><a href="XMLinfo.html">XML</a></li><li><a href="XSLT.html">XSLT</a></li><li><a href="xmldtd.html">Validation &amp; DTDs</a></li><li><a href="encoding.html">Encodings support</a></li><li><a href="catalog.html">Catalog support</a></li><li><a href="namespaces.html">Namespaces</a></li><li><a href="contribs.html">Contributions</a></li><li><a href="examples/index.html" style="font-weight:bold">Code Examples</a></li><li><a href="html/index.html" style="font-weight:bold">API Menu</a></li><li><a href="guidelines.html">XML Guidelines</a></li><li><a href="ChangeLog.html">ChangeLog</a></li></ul></td></tr></table><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Related links</b></center></td></tr><tr><td bgcolor="#fffacd"><ul><li><a href="http://mail.gnome.org/archives/xml/">Mail archive</a></li><li><a href="http://xmlsoft.org/XSLT/">XSLT libxslt</a></li><li><a href="http://phd.cs.unibo.it/gdome2/">DOM gdome2</a></li><li><a href="http://www.aleksey.com/xmlsec/">XML-DSig xmlsec</a></li><li><a href="ftp://xmlsoft.org/">FTP</a></li><li><a href="http://www.zlatkovic.com/projects/libxml/">Windows binaries</a></li><li><a href="http://garypennington.net/libxml2/">Solaris binaries</a></li><li><a href="http://www.zveno.com/open_source/libxml2xslt.html">MacOsX binaries</a></li><li><a href="http://sourceforge.net/projects/libxml2-pas/">Pascal bindings</a></li><li><a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml2">Bug Tracker</a></li></ul></td></tr></table></td></tr></table></td><td valign="top" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%"><tr><td><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td><table border="0" cellpadding="3" cellspacing="1" width="100%"><tr><td bgcolor="#fffacd"><p>Well, bugs or missing features are always possible, and I will make a
11point of fixing them in a timely fashion. The best way to report a bug is to
12use the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml2">Gnome
13bug tracking database</a> (make sure to use the "libxml2" module name). I
14look at reports there regularly and it's good to have a reminder when a bug
15is still open. Be sure to specify that the bug is for the package libxml2.</p><p>For small problems you can try to get help on IRC, the #xml channel on
16irc.gnome.org (port 6667) usually have a few person subscribed which may help
17(but there is no garantee and if a real issue is raised it should go on the
18mailing-list for archival).</p><p>There is also a mailing-list <a href="mailto:xml@gnome.org">xml@gnome.org</a> for libxml, with an  <a href="http://mail.gnome.org/archives/xml/">on-line archive</a> (<a href="http://xmlsoft.org/messages">old</a>). To subscribe to this list,
19please visit the <a href="http://mail.gnome.org/mailman/listinfo/xml">associated Web</a> page and
20follow the instructions. <strong>Do not send code, I won't debug it</strong>
21(but patches are really appreciated!).</p><p>Please note that with the current amount of virus and SPAM, sending mail
22to the list without being subscribed won't work. There is *far too many
23bounces* (in the order of a thousand a day !) I cannot approve them manually
24anymore. If your mail to the list bounced waiting for administrator approval,
25it is LOST ! Repost it and fix the problem triggering the error.</p><p>Check the following <strong><span style="color: #FF0000">before
26posting</span></strong>:</p><ul><li>Read the <a href="FAQ.html">FAQ</a> and <a href="search.php">use the
27    search engine</a> to get information related to your problem.</li>
28  <li>Make sure you are <a href="ftp://xmlsoft.org/">using a recent
29    version</a>, and that the problem still shows up in a recent version.</li>
30  <li>Check the <a href="http://mail.gnome.org/archives/xml/">list
31    archives</a> to see if the problem was reported already. In this case
32    there is probably a fix available, similarly check the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml2">registered
33    open bugs</a>.</li>
34  <li>Make sure you can reproduce the bug with xmllint or one of the test
35    programs found in source in the distribution.</li>
36  <li>Please send the command showing the error as well as the input (as an
37    attachment)</li>
38</ul><p>Then send the bug with associated information to reproduce it to the <a href="mailto:xml@gnome.org">xml@gnome.org</a> list; if it's really libxml
39related I will approve it. Please do not send mail to me directly, it makes
40things really hard to track and in some cases I am not the best person to
41answer a given question, ask on the list.</p><p>To <span style="color: #E50000">be really clear about support</span>:</p><ul><li>Support or help <span style="color: #E50000">requests MUST be sent to
42    the list or on bugzilla</span> in case of problems, so that the Question
43    and Answers can be shared publicly. Failing to do so carries the implicit
44    message "I want free support but I don't want to share the benefits with
45    others" and is not welcome. I will automatically Carbon-Copy the
46    xml@gnome.org mailing list for any technical reply made about libxml2 or
47    libxslt.</li>
48  <li>There is <span style="color: #E50000">no garantee of support</span>, if
49    your question remains unanswered after a week, repost it, making sure you
50    gave all the detail needed and the information requested.</li>
51  <li>Failing to provide information as requested or double checking first
52    for prior feedback also carries the implicit message "the time of the
53    library maintainers is less valuable than my time" and might not be
54    welcome.</li>
55</ul><p>Of course, bugs reported with a suggested patch for fixing them will
56probably be processed faster than those without.</p><p>If you're looking for help, a quick look at <a href="http://mail.gnome.org/archives/xml/">the list archive</a> may actually
57provide the answer. I usually send source samples when answering libxml2
58usage questions. The <a href="http://xmlsoft.org/html/book1.html">auto-generated documentation</a> is
59not as polished as I would like (i need to learn more about DocBook), but
60it's a good starting point.</p><p><a href="bugs.html">Daniel Veillard</a></p></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></body></html>
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